JEMIMA GOODWIN
333 E. Denton DR, Euless, TX. 76039 | H: 972-357-6284 | jemiee2@yahoo.com
Summary
I seek a challenging position, where I can contribute equally to the organization's progress and development. My
experience, motivation and abilities qualify me for a challenging role in a fast oriented and creative environment.
14 years’ experience and skills in the aviation/hospitality industry.
Personable and flexible, work extremely well with team members.
Versatile detail/results oriented professional.
Exceptional people skills.
Skill Highlights
Team management
Meticulous attention to detail
Persuasive
Skilled multi-tasked
Training and development
Scheduling
Deadline-oriented
Focused on customer satisfaction
Experience
Corporate Flight Attendant
Elan Express Inc.
02/2011 to 11/2014
Dallas, Texas
Excellent written and verbal communication skills.
Corporate Flight Attendant who is responsible for safety of passengers and crew while the flight is airborne,
(B-757).
Immense exposure to the fast paced and high profile work environment through past work experiences.
Vast air experience preceded by formal training.
Exceptionally strong customer service skills with orientation of complete customer satisfaction.
Proper conversation and coordination with other team members.
Complete and neat information of the safety measures to be applied in case of emergency situations.
Senior Flight Attendant
748 Air Services
01/2006 to 09/2008
Nairobi, Kenya
Ensure passenger safety and satisfaction according to KCAA and company standards on Dash 8 and HS-748
aircraft.
Used cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) to assist passengers.
Train new flight attendants.
Senior Purser
CMC Aviation. United Nations Contract
Flight Attendant
Kenya Airways.
04/2004 to 01/2006
Nairobi, Kenya
Ensure passenger safety and satisfaction according to KCAA and company standards. Dash-8, (100 and 300).
Uphold high standards of customer service.
05/2001 to 03/2004
Nairobi, Kenya
Ensure passenger safety and satisfaction according to KCAA and company standards on Boeing
737/200,300,700ER and 767 aircraft.
Used cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) to assist passengers.
Entry Customer Service Agent
Kenya Airways
06/2000 to 04/2001
Nairobi, Kenya
High security, safety orientation Organizational
Skills
Flexibility
Creativity
Personal Accountability
Integrity
Interpersonal Skills
Check in passengers.
Meet and dispatch flights.
Assist delayed passengers by booking hotels, offering meal vouchers and re-book flights.
In-charge of premier class lounge.
Customer Service Officer
Wansar Kenya Limited
01/1999 to 06/2000
Nairobi, Kenya
Developed, implemented and monitored programs to maximize customer satisfaction.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints. Successfully managed the activities of 10 team members
in two locations.
Education
Associate Degree In arts
Tarrant County College
Private Pilot’s License. Aviation
Aviator Air Center
Kenya Certificate of Primary Education: KCPE
St Anne's Primary School
High School Diploma: Kenya Certificate of Secondary Education
Mary Hill High School
Certifications
Maison Francoise, (Beginners French to module 13).
Kenyatta University Computer Packages, (MS-word, Windows, Excel, Access, PowerPoint).
Kenya Airways Commercial Training School, (Customer Care /Public Information and Report writing).
Tack Training, (Caring For the Customer and Telephone Skills).
Kenya Airways Commercial Training School, (Cabin Crew Initial Training).
Lufthansa Training School, (B767: SEP, Sea Survival, Real Fire and Smoke Training).
Trans Eastern Aviation College, (Human Factors/ Crew Resource Management, Dangerous Goods, Aviation
Security).
Flight Path International, Dash-8,100-300 Flight Attendant Initial Training).
St John's Ambulance, (First Aid).
King School, (HAZMAT).
Languages
English
Swahili
2015
Dallas, Texas, USA
2010
Grand Prairie, Texas, USA
1992
Nairobi, Nairobi, KENYA
1996
Thika, Nairobi, KENYA